Effective Date: 12 October 2026

At TwoLife, we aim to make purchasing and accessing our online yoga and wellness programmes straightforward. This Refund & Cancellation Policy explains how refund requests, payment issues and cancellation requests are handled when you purchase digital products through our website.

TwoLife is a wellness brand operated by LURGER PRIVATE LIMITED.

Please review this policy before completing your purchase.

1. Company Information

Legal Entity: LURGER PRIVATE LIMITED
Brand Name: TwoLife
Business Address: Armal, Patna, Bihar – 804451, India
Email: info@twolife.co
Customer Support: +91 82965 81451
Website: https://twolife.co/

This policy applies to digital products and online wellness programmes purchased through TwoLife, including products sold through WooCommerce.

2. Nature of Our Products

TwoLife offers digital yoga, movement, mindfulness, breathing and general wellness content. Products may include programmes such as Yoga Everyday, Strong Everyday and other wellness resources described on our website.

Our products are digital rather than physical goods. Depending on the product, access may be provided through a customer account, protected website pages, video content or another stated delivery method.

Where a product is advertised as providing lifetime access, the purchase is a one-time payment for continued access to the specified product, subject to the product description, these terms and applicable law.

Digital content cannot be returned in the same way as a physical product. Refund requests are therefore assessed under this policy and applicable consumer protection requirements.

3. One-Time Payments and Cancellations

Unless a product page expressly states otherwise, TwoLife digital products are sold through a one-time payment. They do not automatically renew and do not create recurring payment obligations.

Because a completed one-time purchase does not renew automatically, there is generally no recurring subscription to cancel.

If you believe an order was placed accidentally, contact us promptly at info@twolife.co with your order details. We will review the circumstances and respond in accordance with this policy and applicable law.

A cancellation request does not automatically mean that a refund will be approved.

4. Refund Eligibility

Refunds are not automatic for every digital purchase. However, we will review refund requests fairly and in accordance with applicable law.

A refund may be considered in the following circumstances.

A. Duplicate Payments

If you are charged more than once for the same order because of a payment or technical error, we will investigate the transactions. Once the duplicate payment is verified, the duplicate amount may be refunded.

B. Failed Payments or Incorrect Charges

If a transaction fails but money is debited from your account, or if you believe you have been charged the wrong amount, contact us with the relevant transaction information.

We will investigate the issue and coordinate with the payment provider where necessary. Any refund due will be handled through the appropriate payment channel.

C. Purchased Content Cannot Be Accessed

If you have completed payment but cannot access the purchased product, contact us so we can investigate.

We will first attempt to resolve the issue, restore your access or provide another appropriate remedy. If a confirmed technical problem attributable to TwoLife prevents access and cannot reasonably be resolved, a refund or other suitable remedy may be considered.

D. Product Not Supplied as Described

If a purchased product is materially different from its advertised description or the promised access is not provided, contact us with the order details and relevant information.

We will review the complaint and provide an appropriate remedy in accordance with applicable law.

5. Situations Where Refunds May Not Normally Be Available

Unless required by applicable law or otherwise approved following review, a refund may not normally be available solely because:

  • You change your mind after purchasing or accessing the digital content.

  • You decide not to use the purchased product.

  • You are unable to participate because of your personal schedule.

  • You do not have a suitable device, compatible software or reliable internet connection.

  • You lose access credentials due to your own actions or fail to follow the published login instructions.

  • You expected features, programmes or benefits that were not included in the product description at the time of purchase.

These circumstances do not automatically determine every request. We will consider the relevant facts, the product purchased, any failure in our service and any rights or remedies available under applicable law.

6. Lifetime Access

Where a product is sold with lifetime access, there is no fixed course-access expiry date and no recurring access fee for that purchase.

If you experience difficulty accessing purchased content, contact our support team.

Lifetime access does not mean that a refund is automatically available at any time. Refund eligibility is assessed under this policy and applicable law.

If TwoLife materially changes or discontinues a purchased product in a way that affects promised access, we will review the circumstances and consider an appropriate remedy, which may include restoring access, providing suitable alternative access or issuing a refund where applicable.

7. How to Request a Refund

To submit a refund request, contact us using the details below.

Email: info@twolife.co
Phone: +91 82965 81451

Please provide:

  • Your full name

  • Registered email address

  • Registered mobile number, if applicable

  • WooCommerce order ID or payment transaction reference

  • Date of purchase

  • Name of the product purchased

  • A clear explanation of the problem

  • Relevant supporting information, if available

Please do not send passwords, payment PINs, CVVs or OTPs.

We may request additional information reasonably necessary to verify the order and investigate the claim.

8. Refund Review and Processing

Once we receive your request, we will review the order, payment status and circumstances described.

If a refund is approved, it will normally be sent through the original payment method or the applicable payment channel, subject to the payment provider’s process and applicable legal requirements.

The time taken for the refunded amount to appear in your account may vary depending on the payment provider, bank and payment method.

We will communicate with you if further information is needed or if we cannot resolve the request immediately.

9. Unauthorised Transactions

If you believe a TwoLife purchase was made without your authorisation, contact us immediately at info@twolife.co.

You should also contact your bank or payment provider promptly where appropriate.

We may request relevant transaction details to investigate the report. Do not share confidential banking credentials or verification codes with our support team.

10. Consumer Rights

Nothing in this policy is intended to remove or restrict any statutory consumer right or legal remedy that cannot lawfully be excluded.

Refunds, complaints and other consumer requests will be handled in accordance with applicable laws and regulations.

If you have a concern that has not been resolved through our customer support process, you may pursue the remedies available to you under applicable law.

11. Policy Updates

We may update this Refund & Cancellation Policy when our products, payment processes, services or legal requirements change.

The latest version will be published on this page with a revised effective date. We encourage customers to review the policy before making a purchase.

Any update will be subject to applicable law and will not remove rights that cannot legally be excluded.

12. Contact Us

For refund requests, payment questions, cancellation enquiries or access-related problems, contact:

LURGER PRIVATE LIMITED
Brand: TwoLife
Address: Armal, Patna, Bihar – 804451, India
Email: info@twolife.co
Customer Support: +91 82965 81451
Website: https://twolife.co/

Please include your WooCommerce order ID or payment reference when contacting us about a purchase.

TwoLife — One Life for Others. One for You.

Rebuild Your Mind. Reclaim Your Life.